Good questions.
Easy answers.

We pick up your online returns, handle packing and label printing, and drop them off with the carrier. You provide a valid return label from your retailer. We handle the trip.

We currently operate in New York City. Check availability for your address in the app, or contact support@returnbuddies.com before booking.

We support returns from thousands of online retailers, as long as you have a valid return shipping label and your items meet our service requirements. If you’re unsure about a specific return, contact us before booking.

Start your return with the retailer and get your return label. Add your return details and item photos in the ReturnBuddies app, then select your returns and choose an available pickup window.

No. Upload your retailer’s return label in the app and we’ll handle printing and packaging. If your items are already packed and labeled, that works too.

Request a return through the retailer you purchased from. Once the retailer provides a return shipping label, add it to your return in the app. ReturnBuddies does not approve returns or create the retailer’s return authorization.

Yes. Add each return separately, then select them for the same pickup. Keep each return’s items matched to the correct label, including when you have multiple returns to the same retailer.

Keep the printed label with the items it belongs to and include that information in your pickup instructions. If the package is already labeled, leave the label attached.

Before booking, contact Support with the retailer’s return instructions so we can confirm whether that return method is supported. A retailer’s QR code is not always the same as a carrier shipping label.

For items larger than 30 inches or weighing 35 pounds or more, contact support@returnbuddies.com before scheduling. We’ll help confirm whether we can handle the return and discuss any additional charges.

Select an available pickup date and time window in the app. Add any building access details and instructions so your driver knows where to find your returns.

No, as long as you leave the items in a safe place that your driver can access. Add clear pickup instructions in the app, including any building entry details.

Yes. You can hand over your returns if you prefer not to leave them outside. Include any relevant handoff or building access instructions when booking.

Open your pickup in the app to check the available options and cancellation or rescheduling cutoff. If you need help or the cutoff has passed, email support@returnbuddies.com or text (646) 450-7960.

Please allow up to 2 business days after pickup for carrier drop-off. Schedule early enough to meet your retailer’s return deadline. If you’re unsure there’s enough time, contact Support before booking.

Each pickup is $10 and includes up to 5 items or already-packed packages. Additional items or packages are $1 each. See pricing for more details.

Yes. Your pickup includes packaging, label printing, and drop-off with the carrier. You’ll need to provide the valid return shipping label from your retailer.

Additional items or packages cost $1 each, and weight or size may affect the total. Review your pickup details in the app. Contact Support before booking if you have a large or heavy item.

The ReturnBuddies pickup fee covers our pickup service. Any return shipping or restocking fees charged by your retailer are separate and follow the retailer’s policy.

Check your pickup status in the app. Once the pickup has been completed, you can follow its progress as your returns move toward carrier drop-off.

Please allow up to 2 business days after your return has been picked up for carrier drop-off. This is separate from the carrier’s delivery time and the retailer’s refund processing time.

Check your return details in the app. Once tracking information has been added, use the carrier’s tracking link to follow the shipment. Different returns in the same pickup may have separate tracking numbers.

Your retailer processes your refund according to its return policy. Timing depends on delivery, inspection, and your payment method. Contact the retailer directly for refund updates.

Contact support@returnbuddies.com or text (646) 450-7960. Include your pickup details and the return you need help with. For refund decisions or return eligibility, contact the retailer.

Yes. We’re interested in working with buildings, campuses, workplaces, and businesses serving customers in NYC. Visit our Partners page to tell us about your organization.

We can discuss pickup, packing, and carrier drop-off for eligible customer returns in our service area. Your business keeps its return approval and refund process. Start a partnership conversation.

Check the benefits available through your building’s ReturnBuddies program. Eligibility and included pickups depend on the program. Ask your building team or contact Support if you’re unsure.