RETURNBUDDIES FOR PARTNERS

Good for your people.
Great for their day.

Your customers, residents, students, and teams have enough to do. Give them an easier way to return—with a local pickup partner in NYC.

Partner with us Find your fit

Doorstep pickup. Packing. Carrier drop-off.

For the people you serve.

Brands & retailers · Buildings · Campuses · Workplaces

A GOOD FIT, IN MORE WAYS THAN ONE

A return buddy for
your kind of business.

Start with who you serve.
We’ll work out the pickup details together.

FOR YOUR CUSTOMERS

Brands & retailers

Make the return trip easier for your NYC customers. We handle the local pickup, packing, and carrier drop-off for eligible returns.

Explore customer returns

FOR YOUR RESIDENTS

Buildings & communities

Add a practical amenity to everyday living. Help residents get online returns out the door, with a pickup program that fits your property.

Let’s talk buildings

FOR YOUR STUDENTS

Campuses & student housing

Between classes and everything else, returns can wait too long. Explore pickup options suited to your campus or student community.

Let’s talk campuses

FOR YOUR TEAM

Companies & workplaces

Give employees one less personal errand. Explore return pickup as a workplace benefit, with access and scheduling planned around your team.

Let’s talk workplaces

YOUR BRAND. OUR LOCAL HELP.

You approve the return.
We handle the trip.

Have customers in New York City? Offer them a convenient way to send eligible purchases back, without adding pickup logistics to your team’s day.

You keep your return policy and refund process. We take care of getting the return from the customer to the carrier, using the approved return label.

Talk about customer returns

THE RETURN JOURNEY

YOUR BUSINESS

Approve the return

Your customer follows your return process and receives a valid label.

RETURNBUDDIES

Pick up. Pack. Drop off.

We collect the return in NYC, prepare it, and hand it to the carrier.

YOUR BUSINESS

Take it from there

The carrier delivers the return. Your team handles inspection and the refund.

Please allow up to 2 business days after pickup for carrier drop-off.

LET’S MAKE IT WORK FOR YOU

A simple start.
A plan that fits.

Tell us what you need

Who are the pickups for? Where in NYC? Share your locations, expected volume, and how returns work today.

Work out the details

Together, we’ll agree on eligible returns, pickup arrangements, pricing, and how people access the service.

Put the plan in motion

Share the agreed booking instructions with your people. We’ll handle the pickups and carrier drop-offs.

BEFORE WE GET STARTED

A few good
partner questions.

Every organization is a little different.
Let’s find the right setup for yours.

Does our business need to be based in NYC?

No. The pickups need to be within our NYC service area. Your business can be based elsewhere and explore a program for your local customers. We’ll confirm coverage for the addresses involved.

What kinds of returns can you help with?

We handle eligible online retail returns with valid return labels. Share your products, package sizes, and carrier requirements so we can confirm what fits your program.

How does partnership pricing work?

Tell us about your locations, expected pickup volume, and the experience you want to offer. We’ll discuss pricing and who covers the pickup cost as part of your proposal.

Can we include pickups as a benefit?

Let’s discuss it. We can explore a program for your residents, students, or employees, including how eligibility, pickup costs, and access would work.

Do you approve returns or issue refunds?

The retailer sets the return policy, approves the return, and issues the refund. ReturnBuddies handles pickup, packing, label printing, and carrier drop-off.

LET’S BE RETURN BUDDIES

Tell us about
your people.

A few details are all we need to start a conversation about your return pickup needs.

support@returnbuddies.com ↗

Big community.
Growing business.
We’d love to hear from you.

Good for your people.Great for their day.

A return buddy foryour kind of business.